What our Customers say...


You guys are outstanding!

I contacted SERVPRO of West Mahoning County to help me, with what in my opinion was excessive mold in my living room and around the windows (wood & walls) in 2 of my bedrooms. Since I was a renter, it was specific to my contents only. I spoke directly with Rodd, who was very empathetic to my situation, knowledgeable of the issue at hand and thorough in his estimate to the insurance company. My contents were minimal however he made me feel like a top priority. (This was during the deep freeze then thaw where water pipes were bursting all over) He did what he said and kept in communication. Total professional.

SERVPRO's Professionals were extremely fast and professional in helping myself deal with a customer who needed immediate assistance. Rodd was very helpful and was able to provide the customer with immediate assistance with tarping the roof.

SERVPRO recently helped our church (Old North Church in Canfield) with water mitigation and light construction services. They were quick to respond on the mitigation and communicated well throughout the process.

The team came out and reviewed our post fire situation and made a plan. They worked with our insurance company to ensure everything was covered.

They were well organized. Everyone was exceedingly polite. They had our building cleaner than it has ever been within 3 weeks despite additional problems of weather, mechanical failure of our furnace and loss of water one day from the village water plant. We were able to keep in constant contact with them.

The team had to move a lot of furniture and heavy items and no one ever complained. They helped us set up temporary classrooms for children so that they could continue to clean. Nice bunch of people. They also worked well with our local contractor. It was pretty amazing how flexible they were in dealing with so much "stuff" and so many employees.

Crews were kind and very thoughtful when it came to losing some very sentimental items. They did a great job!!!

Great job! Thanks

The young workers were extremely helpful, courteous, polite and very hard working gentlemen.

Great service and very nice professional staff

Everyone involved was amazing. Within an hour of calling I had everyone I needed here. They did an amazing job tearing out and drying up the house.

They kept in contact everyday with me to make sure I was satisfied throughout the whole process. I would highly recommended this company to everyone.

They made the process very seamless from the time the adjuster came out to the time it was time to put the house back together. very kind, knowledgeable and friendly.

All workers were very good people to work with. Thank you all!

Your crew came out and got all of the fans and tore out what you told them to ! It looks and smells great down there and I honestly cannot thank you enough for EVERYTHING! You are awesome and it was so nice to meet you. The crew was Great to work with and my basement looks better than ever. Thank you so much!

I am an insurance agent for 20 years and never experienced a claim, so I never really knew who to recommend to my clients, nor did I know what to tell them if asked for a referral. Each person/employee that came to my house was friendly, helpful and very professional. Thank you all for making this experience stress free. 

The service and personnel were excellent

"SERVPRO was prompt and courteous in my time of need. Other companies would not take my call. Thank you for saving my house!"

The SERVPRO team assigned to my home was professional, courteous and quick to respond no matter what time I reached out. I have not met such a collective group of skilled experts working together. Very commendable.

Hi Michael,

On behalf of my mother-in-law, Dorrie, and her brother, Charles Kern, I want to give you and your entire crew well deserved kudos for the amazing job SERVPRO did cleaning out Chuck's hoarder home here in Fairview.

Dorrie and I are from Va Beach and felt powerless to get this enormous job done, but you and your team (Crew Chief: Craig Jeschelnig and Techs: Amanda, Mandy, Michelle, Ashley, and Aarron) made our impossible task possible. On your survey, I graded the entire project straight 10's but would have gone higher if it was available :)

Most noteworthy to us were;
1. The honesty and integrity of you and your team (we vividly remember being handed loose change and petty cash throughout the 3-day project);
2. The mutual joy your team shared with us when they found another one of our "family treasures" (finding Chuck's 60-yr old tie clip/pin collection buried in 90 cubic yards of refuge was simply amazing!)
3. The sensitivity your team showed towards our "no-win" situation, and their genuine concern for how Dorrie and I were holding up under all the pressures;

I told your team that they matched the customer service standards of Chick-Fil-A (in my opinion the best), and the integrity/honesty standards of USAA Insurance (again, the best in my opinion).

Job well done by exceeding our expectations. We will not hesitate to call you for Phase 2 of our clean-out efforts down the road, and I am more than happy to be a client reference for any job you may pursue with other clients in the future.

Please forward this commendation to your executive staff so you and your team get the credit you earned!

Thanks again Michael.

Wonderful job everyone.
Thank you for all your efforts on another tough job!!

I want to compliment your business on the whole professional attitude. From the first phone call, then your evaluation/estimate and the workers on Friday. All very nicely done. The crew was very organized, professional and thorough. Nice job and certainly needed at the house.

Thank you 


Amazing - Worked solid the whole time


Dear Mike,
We would like to take the time to thank you and your wonderful crew on the clean up and restoration of our basement when it flooded.  We were extremely pleased with SERVPRO from the quick response in calling us right back to showing up the very next morning. You and your team were very professional from start to finish and helped ease our traumatic experience with loosing just about everything in our basement. Your advice on how to organize what was staying and what was being disposed of was a huge help to us and to your crew.
It was extremely nice that you stayed in constant contact with us not just during the removal of our ruined property and drying of our basement but to keep checking on us afterwards. Your crew came in and was not just friendly but extremely caring not just to how they treated us but with the removal of our loss property. They had actually helped recover some things that we thought was lost. All of you went beyond what was required. Having you and your team in our home wasn't like dealing with a company, it was feeling like being helped by friends. Companies don't keep calling you back to see how you are doing after the job is done and they have their money. You took the time out of your busy day when you didn't need to just to ask " how are you guys doing?"
That means more than you ever know.
Mike and Tina 

Great employees!

Thank you for doing an excellent job in the restoration of my rental property in Girard, OH 44420. 

The extensive water damage occurred in the evening of November 16, 2016. I called SERVPRO at 8 in the evening and they came out that night to dry out the home. 

Andrew Dobson was very professional and great to work with. 

To Whom it May Concern:
Recently I had a flood in my basement and I called many places for service. I had a very difficult time finding a company willing to service me immediately until I luckily fell upon your business. I very much appreciated the quick and willing response to my emergency. The workers were always prompt, pleasant and positive which was extremely helpful during this very stressful time. They acted with professionalism and were dedicated to doing a job well done. I will definitely recommend your company and praise the top quality service you provide.
With sincere gratitude,

Everything went well. The team was very responsive and got everything back to normal.

Michael Arnold was always available - very personable, planned the process, makes us want to use SERVPRO again if needed & tell friends!


Michelle, Ashley, And Mr. Morja went above and beyond! Thank you for your professionalism and for working in the cold.


Great Service!


Good! Everything was well done. 



Very good service! The crew was very professional and knowledge.


Great job! Nothing like this had ever happened to me before, they were wonderful and everything went well.

Great! Team was professional and on task! They were very polite and did a superb job. Everything was finished completely and done in a timely fashion.

Crew was very responsive and was out to the address within 45 minutes.  Quickly took care of issue. Very Pleased!


Great service, the professionalism impressed me the most.


Michelle, Ashley, And Mr. Morja went above and beyond! Thank you for your professionalism and for working in the cold.

Great Service!

Good! Everything was well done. 

Very good service! The crew was very professional and knowledge.

Great job! Nothing like this had ever happened to me before, they were wonderful and everything went well.

Great! Team was professional and on task! They were very polite and did a superb job. Everything was finished completely and done in a timely fashion.

Crew was very responsive and was out to the address within 45 minutes.  Quickly took care of issue. Very Pleased!

“Great service, the professionalism impressed me the most.”

Great service and great professionalism.

"Excellent job done! 

Results were even better than expected."

We at Southington Schools were very fortunate to have SERVPRO as our disaster recovery team this summer following our June 25, 2016 fire here at the school.

With that being said, I have always been of the attitude that is all starts at the top. 

Project Manger for us was Michael Arnold. We cannot tell you how fortunate we were. There were plenty of outside circumstances that could have contributed to this situation, quite frankly, becoming a horrible setting for all of us. However, it was not. 

Dealing with a staff of educators at the beginning of the school year is not an easy task. This incident could have made it much more difficult, but, it was not. We attribute that to Michael and his attention to detail. Every staff member echoes my opinion. 

As you can see, I as Superintendent of Schools, recommend SERVPRO, and more importantly Michael without hesitation. This simple letter of recommendation is minor compared to our true feeling. I implore whoever reads this to call me so that I may further express my satisfaction during our ordeal.

Great Job!

So excited to strut my almost new "COACH" bag tomorrow. It looks so nice and clean. Job well done!! Thank you so much for the time and effort in cleaning it.

Thank you for everything! You guys were amazing to work with!

Great Staff! Everyone was very helpful, polite and understanding due to the fact I had surgery the week before the incident.

Thanks so much. Mike, I will never forget your thoughtfulness.

The SERVPRO team was very professional. The daily work performed by Tyler, Devon and Shelby was well appreciated. Those three individuals were hard working along with all the employees of SERVPRO.

Excellent service from Mike Arnold and his crew.

The thoroughness and professionalism of the team impressed me very much.

Very prompt and professional!

I'm very impressed with the service and professionalism.

I was very impressed with Jim Dobson's customer service. He was prompt with professional educated solutions. I look forward to working together in the restoration process.

I honestly could not be happier with SERVPRO for their help. They were prompt, helpful, knowledgeable and flexible.

Great workers - clean and reliable!

Very thorough - polite & courteous! Thank you!

They were very courteous. It was a pleasure having such nice gentlemen during the cleaning process.

The team members were awesome, friendly and did a wonderful job!

We were impressed with your crew. Very professional and very expedient. I would recommend your company in a second. Thank you for making this just a bit easier. It's appreciated.

Everyone has been very helpful and fast!

Everyone was excellent!

Couldn't be better. Great people!

The crew was very helpful!

I would recommend them to everyone! Very hard workers and they couldn’t be any nicer.

Very hard workers at SERVPRO!

I made a call to SERVPRO at 6:00 PM on a Saturday. They were on site by 7:00 PM!! Amazing service. With me being away, they worked great with my people at the home.

Nice, clean cut crews!

Very professional and courteous!

Completely satisfied with all work performed!

Crews did a great job when they came!

Excellent job in cleaning up!

Great job overall! We could not have asked for a better, more professional team! I am confident that the crews have restored our basement to a better state.

Very polite & helpful!

The techs were friendly, polite and great people!

Keep up the good work!

The team did a fantastic job! Thank you for your support!

The crew was great! Need more people like them!

Excellent communication & professionalism both in office & on site teams

Thank you for your assistance!

Very professional, courteous & timely service.

Everything was great! Awesome job!

Nice people – every one of them!

Your crew was great!!

Very happy!

Very professional! I was able to continue with business operations. Excellent job!

I appreciate the quick response from the first call to on site – that is extremely important & they came through.

I am thoroughly impressed with the degree of professionalism, expertise and efficiency of SERVPRO! Performance was excellent!

Thank you, SERVPRO! All 10's!

You have a great team! They are really gentlemen. I really appreciate their good manners & being so caring, They can work for me anytime!

Used SERVPRO for my second loss - they came quickly and saved my carpet!

Your carpet cleaning crew is awesome! We can’t wait to have them back to clean them again!

Thank you so much for all of your help! Our furniture looks and smells great. Your staff is extremely friendly! Thanks again!

Good people! Amazing crews!

Great emergency response team!

Thank you for responding so quickly!

Very professional and courteous – would recommend them to anyone!

Excellent service - very professional and helpful.

Great people to work with. Very friendly crew!

Really appreciated the promptness and courtesy gives at this stressful time!

Everyone was excellent!

Exceptional service and added help with sump pump repair!

I am very appreciative and satisfied with all you have done for me during this stressful time.

I really appreciate all the work your firm has done.

Onsite personnel were great. Very professional.

The follow up by the sales/marketing team was outstanding and made it a better experience – thank you!

Keep up the good work!

The crew was instrumental in making a horrible situation better; their promptness and willingness to please will always be the remembrance.

All were very kind and patient with my questions & concerns.

The SERVPRO team did a very good job.

Staff was exceptional!

SERVPRO answered all of my questions.

The SERVPRO team did a great job!

I could not have been happier with the team’s expertise, their workmanship and their attention to detail.

Thank you, SERVPRO! You did a great job!

They did an excellent job!

Just keep doing what you do!

Everything was on time and well done. I would recommend your services to my friends – you get the job done! Very professional and courteous! Very polite crew!

Very nice! I would use SERVPRO again if need be!

SERVPRO did a wonderful job! The crew was a pleasure to be around. They explained things very well and went the extra mile in all that they did.

The staff was very cooperative and professional. Great staff!

Your crews are an asset to the company! How wonderful!

Great staff!! Everyone was very helpful, polite and understanding due to the fact I had surgery the week before the incident.

They have it down! Thanks for making a difficult situation easier.

The SERVPRO team was very professional. The daily work performed by the crews was well appreciated. The crews on site were hard working along with all the employees of SERVPRO.

Excellent service from SERVPRO and their crew!

Your crew chief put me and my family at ease. He was kind, courteous and informative.

Everyone was amazing!

The crew was great and did a very good job!

Great fast company... Dependable, courteous and friendly! Great company!

Everyone was so nice, respectful and understanding, especially the marketing representative and contents manager. The guys were nice as well when they delivered my furniture. Last but not least, the office manager was very understanding and compassionate of others and myself. With that being said, thank you so much team! May God bless you all!

Very professional and courteous!  

SERVPRO is fast, corteous, professional and I highly recommend to anyone needing help in a crisis.

SERVPRO answered all my concerns and actually gave me a personal phone number if needed on weekends.

Everyone was very professional and helpful. Very happy with SERVPRO!

The personnel were knowledgeable, considerate and very helpful. We are happy with SERVPRO!

They were all very helpful and nice!! They put my bed together also which I really appreciated. Thank you, SERVPRO!